As the leading pet retailer in Australia, Pets Paradise understands its legal and moral obligations to pet owners and pet lovers. Our locations expose us to the most intensive scrutiny by the public. This Pet Industry Code of Ethics explains our business practice and moral obligations to pets and their owners. Each Pets Paradise store conducts its business in accordance with this Pet Industry Code of Ethics.

Any breach of these ethics, whether they be deliberate or accidental should be brought to the attention of the Duty Manager or Franchisee.

Glenn Kernick. Marketing Manager. 3rd February 2003

• All Pets Paradise Franchisees, Managers and staff members shall ensure that all animals under their care shall be provided with humane treatment and with correct and proper housing in accordance with applicable State and Federal regulations.
• All Pets Paradise Franchisees, Managers and staff members shall take any necessary action to discourage any acts of cruelty or mistreatment to animals under their care and to protect those animals from undue stress or discomfort.
• All Pets Paradise Franchisees, Managers and staff members shall not offer for sale any animal that is known to be suffering from disease, illness or injury and shall seek prompt, proper veterinary care for any animal in their care that is so affected.
• All Pets Paradise Franchisees, Managers and staff members shall ensure that any animal in their care is provided with an adequate and proper diet, in accordance with the need of the species.
• All Pets Paradise Franchisees, Managers and staff members shall not offer for sale any animal that is classified as protected fauna other than those species allowed under State and Federal Acts, for which the necessary certificates must be provided.
• All Pets Paradise Franchisees, Managers and staff members shall ensure that all employees in charge of livestock shall be familiar with the care and needs of such species or shall be under the supervision of a person who is knowledgeable and competent in this regard.
• All Pets Paradise Franchisees, Managers and staff members shall, whenever possible, accurately describe the needs and care of any animal sold and provide or promote any literature relevant to the well being of the animal after purchase.
• All Pets Paradise Franchisees, Managers and staff members shall not offer for sale any item or product that does not knowingly conform to State and Federal regulations or that may endanger the safety of the user or animals.
• All Pets Paradise Franchisees, Managers and staff members shall endeavour to maintain their business premises in a clean and safe condition and provide any necessary ventilation or lighting that may be required for the comfort of livestock, employees and customers alike.
• All Pets Paradise Franchisees, Managers and staff members will trade in accordance with applicable State and Federal regulations and by example, shall strive to promote the Australian Pet industry and the benefits of responsible pet ownership to potential customers and members of the general public.

Reference: Pet Industry Joint Advisory Council
National Code of Practice 2002